1. Data Controller
Data controller: Mosttur Turizm / mosttur.com Email: bilgi@mosttur.com TURSAB Certificate No: 4713
2. Personal Data Collected
Through our platform, the following personal data may be collected:
• Identity and contact details (name, email, phone, address) • Booking and payment data (tour preferences, dates, guest count; card data is processed by payment providers and full card numbers are not stored by us) • Account data (membership, favorites, session logs) • Passport and travel data submitted via visa application forms • Technical data (IP address, browser type, device info, cookies, usage logs)
3. Methods of Collection
Personal data is collected through website forms, booking and payment steps, membership processes, email/phone communication, cookies and similar technologies, automatically or non-automatically.
4. Purposes of Processing
Collected data is processed to:
• Perform tour/hotel bookings and contract fulfilment • Process payments and maintain accounting records • Provide customer support • Manage visa advisory and application processes • Comply with legal obligations (TURSAB, tax, consumer law) • Ensure site security, fraud prevention and service quality • Send campaigns and notifications with your explicit consent
5. Legal Bases
Processing is based on KVKK Articles 5 and 6: contract establishment and performance, legal obligation, legitimate interest and explicit consent.
6. Data Transfers
Your data may be shared with tour operators, hotel/transport suppliers, payment institutions, hosting/cloud providers and legal/accounting advisors only as required for service delivery and legal compliance. Cross-border transfers follow KVKK Article 9 safeguards.
7. Cookies
We may use cookies for session management, language/currency preferences, analytics and security. You may refuse cookies in browser settings; some features may be limited.
8. Data Security
Personal data is protected through SSL/TLS encryption, access controls, secure infrastructure and regular backups.
9. Retention Periods
Data is retained for the period required by the processing purpose and applicable statutory limitation/retention periods, then deleted, destroyed or anonymised.
10. Your Rights
Under KVKK Article 11 you may request information, correction, deletion, learn about transfers and claim compensation. Send requests to bilgi@mosttur.com; we respond within 30 days at the latest.
11. Policy Updates
This policy may be updated. The current text is published at https://www.mosttur.com. Material changes may be announced on the site.