1. Identity of the Data Controller
Data Controller: Mosttur Turizm / mosttur.com Email: bilgi@mosttur.com Web: https://www.mosttur.com TURSAB Certificate No: 4713
2. Purposes of Processing
Your personal data will be processed to provide travel agency services, manage bookings and payments, customer relations, visa advisory, legal compliance, information security and service quality improvement.
3. Data Processed and Collection Method
Identity, contact, customer transaction, limited financial, visual/audio (support requests), passport/travel (visa form), marketing (with consent) and security data are collected electronically or physically via the website, call centre, email and contractual relations.
4. Recipients and Purposes of Transfer
Data may be shared with tour suppliers, accommodation/transport providers, banks/payment institutions, cloud hosting providers and public authorities in compliance with KVKK Articles 8 and 9.
5. Legal Grounds for Collection
Processing relies on KVKK Art. 5/2 (c) contract performance, (ç) legal obligation, (e) establishment/protection of rights, (f) legitimate interest; and Art. 5/1 explicit consent for marketing communications.
6. Rights under KVKK Article 11
You have the right to learn whether data is processed, request information, learn the purpose and whether use is compliant, know third-party recipients, request correction, request deletion under Art. 7, request notification to third parties, object to automated decision-making, and claim damages for unlawful processing.
7. How to Apply
Send requests to bilgi@mosttur.com. Applications are answered free of charge within 30 days. If an additional cost is required, fees under the Personal Data Protection Board tariff may apply.